{"xsrfToken":"8184e506-1460-4385-bf89-c5974a80e715_37dc626cdc199e6400de2d343ed8bdcc9eafe1cf_lout","branding":{"id":"2","key":"spphdesk","name":"SPPH Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SPPH Service Desk","sharedPortalName":"SPPH IT Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SPPH Service Desk","sharedPortalName":"SPPH IT Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"spphdesk","projectId":10001,"serviceDeskId":2,"name":"SPPH Help Desk","description":"<p>Welcome! You can raise a SPPH Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"19","name":"Canvas","descriptionHtml":"","callToAction":"Canvas","introHtml":"<p>For issues with your Canvas course.</p>","icon":10478,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[3],"key":""},{"id":"30","name":"Computer Hardware Purchase","descriptionHtml":"","callToAction":"Computer Hardware Purchase","introHtml":"<p>To request a hardware purchase, start here.</p>","icon":10484,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[3],"key":""},{"id":"22","name":"Course Evaluations","descriptionHtml":"","callToAction":"Course Evaluations","introHtml":"<p>If you have questions about your course evaluations, please continue.</p>","icon":10482,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[3],"key":""},{"id":"9","name":"Desktop Support","descriptionHtml":"","callToAction":"Desktop Support","introHtml":"<p>Get general tech support for your device.</p>","icon":10472,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"27","name":"Email and Teams","descriptionHtml":"","callToAction":"Email and Teams","introHtml":"<p>For any issues with email or Skype for business.</p>","icon":10491,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"18","name":"Generic Project Email Request","descriptionHtml":"","callToAction":"Generic Project Email Request","introHtml":"<p>If you need a generic email for your project, please start here.</p>","icon":10492,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[3],"key":""},{"id":"23","name":"Non-computer Hardware","descriptionHtml":"","callToAction":"Non-computer Hardware","introHtml":"<p>For any help with hardware (printers, mobile devices, phones, projectors).</p>","icon":10458,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"24","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>If your question doesn't fit any other category.</p>","icon":10477,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[3],"key":""},{"id":"28","name":"Posting on Lobby TV (CoolSign)","descriptionHtml":"","callToAction":"Posting on Lobby TV (CoolSign)","introHtml":"<p>To request an item be placed on the TV in lobby.</p>","icon":10480,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[3],"key":""},{"id":"17","name":"Request File Share Access","descriptionHtml":"","callToAction":"Request File Share Access","introHtml":"<p>Need access to a folder on the share drive? Please choose this option.</p>","icon":10510,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"21","name":"Social Media","descriptionHtml":"","callToAction":"Social Media","introHtml":"<p>If you'd like to post an item to the school's social media, please start here.</p>","icon":10499,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3],"key":""},{"id":"20","name":"SPPH Website","descriptionHtml":"","callToAction":"SPPH Website","introHtml":"<p>Problems, requests regarding SPPH website.</p>","icon":10487,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[3],"key":""},{"id":"26","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>If you're looking for clarification or help on how to use an application or service, start here.</p>","icon":10509,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[3],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://spphit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"IT Help"}],"orderMapping":{"3":[9,23,27,18,19,20,17,26,22,28,21,30,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPPHDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"SPPH IT Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=spphit","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8184e506-1460-4385-bf89-c5974a80e715_37dc626cdc199e6400de2d343ed8bdcc9eafe1cf_lout","baseUrl":"https://spphit.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"02aca65a-e9db-43fd-bd7e-e8c67cae6428","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","requestIntroEnabled":true,"anonymousEnabled":true}